Vacancies
Join our Zaptastic team!
Duty Manager
We are seeking a skilled, bubbly, outgoing and confident Duty Manager to join our team. We are looking for individuals with a desire for flexible working, understand the importance of communication and can deliver exceptional customer service on weekdays evenings, weekends & school holidays.
Duties and responsibilities will include:
- Manage daily operations and activities to maintain high standards of service
- Complete, as well as delegate, tasks and duties
- Manage guest inquiries, requests, and complaints promptly and professionally
- Work with other managers to evaluate and improve the company’s processes and policies
- Supervise and support team members, providing guidance and training as needed
- Monitor security procedures and implement emergency protocols
- Ensure consistency and compliance with standards, policies, and procedures
- Report and coordinate repairs and maintenance work
- Monitor inventory levels and assist in ordering supplies
Previous experience
- Strong leadership and interpersonal skills to effectively manage a diverse team.
- Excellent communication abilities to interact with guests and staff members.
- Ability to remain calm under pressure and resolve conflicts diplomatically
Join our team as a Duty Manager and contribute to delivering exceptional guest experiences!
Want to apply? Please submit your details using the form below!
Crew Member
New part time staff members wanted to join our Zaptastic team!
We are looking for bubbly, outgoing and confident individuals who can deliver exceptional customer service. We’re looking for people who can work weekday evenings and weekends please!
Duties and responsibilities will include:
- Preparing the Laser Quest equipment ready for game play.
- Marshalling game sessions.
- Demonstrating how to play Laser Quest and safety rules.
- Conducting pack tests.
- Reporting, monitoring and fixing basic pack problems.
- Use the LQRX software (games PC) to pre-enter groups/game sessions and run games.
- Dealing with customer enquiries face-to-face and over the phone.
- Taking bookings face-to-face or over the phone.
- Providing score cards to all players.
- Regular cleaning duties.
- Enforcing the centre rules of engagement.
- Prepare and serve Food and Drink in line with the company’s Kitchen & Food Hygiene Procedures and Standards.
- Ensuring you have enough squash filled in advance and all food is cooked on-time and served for the party kid(s) in the Party Zones.
- To liaise with staff regarding timings, in case games over-run or there are delays – always ensure smooth running of parties by being efficient with timings, etc.
- First Aid (If trained).
Want to apply? Please submit your details using the form below!
